At Emery Trips, we are dedicated to delivering your orders efficiently and securely, ensuring a smooth shopping experience from start to finish.
Order Processing
All orders are processed within 1–3 business days after confirmation. You will receive a confirmation email once your order has been placed and another notification when your order has been shipped.
Shipping Methods
We work with trusted delivery partners to ensure reliable and timely shipment of your products worldwide. The available shipping method will be displayed at checkout based on your location.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking details so you can easily monitor your delivery progress.
Incorrect Address Information
Please ensure that all shipping information provided is accurate. Emery Trips is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.
Damaged or Lost Packages
If your package arrives damaged or does not reach you, please contact our customer care team immediately at [email protected] with your order number and details of the issue. We will investigate the matter and assist you with a suitable resolution.
Order Changes or Cancellations
Requests to change or cancel an order can only be accommodated if the order has not yet been processed or shipped. To request an update, contact us promptly at [email protected].
Contact Us
For any questions or assistance regarding shipping, please reach out to us at [email protected].