At Emery Trips, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help with our simple and transparent return and refund process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Proof of purchase (such as your order number or receipt) is required to process your return.
Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Once your return is approved, we will provide you with the return instructions. Customers are responsible for the shipping costs of returning the item unless the product received was defective or incorrect.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days through your original method of payment (for eligible orders) or as store credit.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order at [email protected]. Include your order number and clear photos of the issue, and our team will assist you promptly in resolving the matter.
Non-Returnable Items
Certain items such as personal care products, clearance or sale items, and customized gear cannot be returned or refunded. These exceptions will be clearly mentioned in the product description.
Late or Missing Refunds
If you haven’t received your refund within 10 business days after approval, please check with your bank or payment provider. If the issue persists, contact us at [email protected] for further assistance.
Contact Us
For any questions or return-related inquiries, reach out to our customer service team at [email protected].